Shipping Information

Last Updated: September 14, 2026

At mrsmeyers Retail, we work hard to get your garden-inspired essentials to you quickly and reliably. This Shipping Information page explains our processing times, carrier options, shipping rates, delivery destinations, and what to do if something goes wrong in transit. For returns and refunds, please see our Refund Policy.

1. Order Processing Time

Orders are processed and shipped within 1–2 business days (Monday through Friday, excluding major US holidays — New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day).
Orders placed after 2:00 PM CST will begin processing the following business day.
During high-volume promotional periods (holiday sales, product launches), processing and delivery may take longer than the estimates above. We appreciate your patience during peak windows.
Once your order ships, you will receive a shipment confirmation email with a tracking number and link to monitor delivery progress.

2. Shipping Methods, Times & Rates (Contiguous United States — Lower 48)

All orders ship to the continental United States (the lower 48 states) via standard service:

Standard shipping is FREE on all orders shipped within the continental United States — no minimum order value.
Delivery time: 3–7 business days after your order leaves our warehouse.
Carrier: FedEx, UPS, or USPS at our discretion.

Notes:

Free standard shipping applies to orders shipped to the continental United States (the lower 48 states). Orders to Alaska, Hawaii, and U.S. territories are excluded — see Section 3 below.
Transit times are estimates provided by the carrier and are not guaranteed. Actual delivery may take longer due to weather, natural disasters, carrier delays, incorrect addresses, or other circumstances outside our control.
mrsmeyers Retail is not responsible for delays caused by the carrier or for making up for late deliveries.

3. Shipping to Alaska, Hawaii & U.S. Territories

We currently offer shipping to Alaska, Hawaii, APO/FPO/DPO military addresses, and U.S. territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands) on a limited basis.
Shipping rate and estimated delivery will be calculated and displayed at checkout based on your full shipping address.
Free shipping does not apply to these destinations — flat-rate or weight-based charges will be applied at checkout.
APO/FPO deliveries may require additional handling time — please allow 10-21 business days once shipped.
Please note: Liquid, glass, or alcohol-containing products may be restricted to certain territories or require ground-only service.

4. International Shipping

At this time, mrsmeyers Retail offers international shipping to select countries. If available, rates and estimated delivery times will be shown at checkout based on your shipping address.
Customs, Duties, Taxes & Fees: International orders may be subject to import duties, customs clearance fees, VAT/GST, and other taxes imposed by the destination country. These charges are the sole responsibility of the customer and are NOT included in the product price or shipping cost shown at checkout. We cannot predict what your particular charges may be — please contact your local customs office for current rates before placing your order.
Customs Delays: International shipments may be subject to customs inspection and processing, which can occasionally cause delays beyond our estimated delivery window. mrsmeyers Retail is not responsible for customs-related delays.
Undeliverable / Refused International Shipments: If an international order is refused by the recipient, held at customs due to non-payment of duties or taxes, or returned to mrsmeyers Retail as undeliverable, the customer remains responsible for the original shipping charges incurred. A refund of the product value (less original shipping and any return shipping fees) will be issued once the returned package is received and inspected in our warehouse.
PO Boxes: We cannot ship to PO Boxes outside the United States.

5. Address Accuracy & Failed Deliveries

Please carefully review your shipping address during checkout. mrsmeyers Retail is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an address error immediately after submitting your order, please contact us as soon as possible. We can correct the address only if we catch it before the order ships — once the package is in transit, address changes may not be possible.
If a package is returned to us as “Undeliverable” due to incorrect address, unclaimed status, or refused delivery, we will contact you to arrange reshipment. Reshipment will be subject to an additional shipping charge equal to the original shipping cost; alternatively, you may request a refund of the product price (original shipping charges are non-refundable for buyer-caused delivery failures).
If a carrier marks a package as “Delivered” but you have not received it, please first check with neighbors, building management, or your local carrier facility. If still missing, contact us within 7 calendar days of the delivery date so we can assist with a carrier investigation.

6. PO BOX / APO / FPO Restrictions

We are happy to ship to PO Boxes within the United States via USPS. If you enter a PO Box address, your order will automatically ship via USPS even if a different carrier would normally be selected.
Some items — including glass containers, liquid products flagged by carriers as hazardous, or packages over USPS weight limits — may require a physical street address. If we cannot ship to your PO Box, we will contact you to request an alternative address or cancel the order with a full refund.
APO / FPO / DPO military addresses — please see Section 3 above.

7. Package Damage in Transit

Despite careful packaging, damage can occasionally occur during shipping. If your package arrives visibly damaged (crushed box, leaking products, broken seals):

Keep the original shipping box, packing materials, and all products — do not discard anything before documenting.
Take clear photos of: (a) the shipping box exterior, (b) any damage to the box, (c) the damaged product(s), (d) the shipping label.
Contact mrsmeyers Retail Customer Service within 48 hours of delivery with your order number and the photos.
We will assist with filing a carrier claim and, depending on the claim outcome, will arrange a replacement or full refund including original shipping charges.

8. Shipping Disclaimers

While we always do our best to meet delivery estimates, mrsmeyers Retail shall not be liable for any direct, indirect, special, incidental, or consequential damages resulting from delays, non-delivery, or mis-delivery caused by: carrier error or delay; weather, natural disasters, or “acts of God”; strikes, labor disputes, or carrier facility closures; customs hold or non-payment of duties; incorrect or incomplete addresses; insufficient address; pandemics, emergencies, or government restrictions; or any other cause outside of our reasonable control.

9. Shipping Policy Updates

mrsmeyers Retail may occasionally update this Shipping Information to reflect changes in carriers, rates, or service areas. The latest version will always be posted on this page with a revised “Last Updated” date at the top.

10. Questions About Your Shipment?

mrsmeyers Retail Customer Service

? Address: 1525 Howe Street, Racine, WI 53403

? Phone: (877) 865-1508

✉️ Email: [email protected]

? Hours: Monday – Friday, 8am – 5pm CST